Subscription Terms & Conditions

What is Raw Flora Subscribe & Save and are vitamin subscriptions worth it?

    Subscribe & Save with Raw Flora is a convenient method to arrange automatic home deliveries of your supplements on a regular basis. This ensures that you always have your supplements on hand when you need them. Additionally, enjoy a 15% discount on all subscription orders. The process is simple to set up, modify, and cancel if needed. Give it a try!

     

    Which supplements are eligible for Subscribe & Save?

      Currently, all Raw Flora supplements are eligible for Subscribe & Save.

       

      How do I set up Subscribe & Save?

        Signing up is a breeze! Just choose 'Subscribe & Save' instead of 'One-Time Purchase' when looking at the product you want. Then, from the drop-down menu, pick your preferred delivery frequency - every 30, 45, 60, or 90 days. After that, hit 'Add to Cart' to get your item at a 15% discount, ready for purchase. You can proceed to checkout or continue shopping.

        Don’t forget to create a free Raw Flora account before finalizing your order, which allows for effortless management of your subscriptions.

          

        Do I have to create a Raw Flora account to use?

        Yes, you will need to create an account for all orders. Setting up a free account with Raw Flora offers the convenience of managing your subscriptions, preferred payment methods, and delivery addresses all in one place. You can check out and manage your subscriptions via a link sent to your email after purchase as well. For any adjustments, simply use the same link to access the subscriptions page.

         

        Can I make changes to my subscriptions?

          Absolutely! You have the flexibility to modify your subscribed items whenever you wish. This includes options like skipping a delivery, changing the delivery frequency, or adding or removing items from your subscription.

           

          How do I change my subscription order frequency?

            Follow the steps below:

            1. Log into your account

            2. Click “Manage Subscriptions”

            3. Click “See More Details” for the subscription you would like to change

            4. Under “Order Frequency” on the right, click “Edit Frequency”

            5. Use the drop down to select your order frequency (30, 45, 60, or 90 days)

            6. Click “Update”.

            Please note, this update will affect future orders, not current orders that are being processed. If you would like to make an update to your current order, please email us at customercare@rawflora.com.

             

            How do I change my next order date?

              Follow the steps below:

              1. Log into your account

              2. Click “Manage Subscriptions”

              3. Click “See More Details” for the subscription you would like to change

              4. Under “Next Order” on the right, click “Reschedule”

              5. Select your Next Ship Date

              6. Click “Update” to change your next shipment date. (Or you can select “Order Now” to process your next order today).

              Please note, this update will affect future orders, not current orders that are being processed. If you would like to make an update to your current order, please email us at customercare@rawflora.com.

               

              How do I cancel my subscription?

                Follow the steps below:

                1. Log into your account

                2. Click “Manage Subscriptions”

                3. Click “Cancel Subscriptions” for the subscription you would like to cancel

                4. Select a Cancellation Reason and click “Cancel Subscription”

                5. Scroll down to the bottom and click on “Cancel Subscription”.

                Alternatively, after clicking “Manage Subscriptions”, click “See More Details” for the subscription you would like to cancel, and scroll down to “Cancel Subscription”.

                You can cancel your subscription anytime. There are no minimum order requirements.

                Please note, this update will affect future orders, not current orders that are being processed. If you would like to make an update to your current order, please email us at customercare@rawflora.com.

                 

                How do I update my shipping address?

                  Follow the steps below:

                  1. Log into your account

                  2. Click “Manage Subscriptions”

                  3. Click “See More Details” for the subscription you would like to change

                  4. Under “Product Shipping Info” on the right, click “Edit”

                  5. Click “Save” to save your changes

                  Please note, this update will affect future orders, not current orders that are being processed. If you would like to make an update to your current order, please email us at customercare@rawflora.com.

                   

                  How do I update my billing address and payment method?

                    Follow the steps below:

                    1. Log into your account

                    2. Click “Manage Subscriptions”

                    3. Click “See More Details” for the subscription you would like to change

                    4. Under “Payment Details” on the right, click “Edit”

                    5. Click “Send Email” to receive an email from Shopify to make changes to your billing address and payment method

                    Please note, this update will affect future orders, not current orders that are being processed. If you would like to make an update to your current order, please email us at customercare@rawflora.com.

                     

                    How do I skip my next order?

                      Follow the steps below:

                      1. Log into your account

                      2. Click “Manage Subscriptions”

                      3. Click “See More Details” for the subscription you would like to change

                      4. Under “Next Order” on the right, click “Skip Order”

                      5. Click “Skip Order” again to confirm

                      Please note, this update will affect future orders, not current orders that are being processed. If you would like to make an update to your current order, please email us at customercare@rawflora.com.

                       

                      How do I remove an item from my subscription?

                        Follow the steps below:

                        1. Log into your account

                        2. Click “Manage Subscriptions”

                        3. Click “See More Details” for the subscription you would like to change

                        4. Under “Product in this Subscription” on the right, click the red trash bin on the right

                        5. Click Confirm

                        Please note, this update will affect future orders, not current orders that are being processed. If you would like to make an update to your current order, please email us at customercare@rawflora.com.

                         

                        How do I add items to my subscription?

                          Follow the steps below:

                          1. Log into your account

                          2. Click “Manage Subscriptions”

                          3. Click “See More Details” for the subscription you would like to change

                          4. Scroll down to “Add to Subscription” and select the products you would like to add.

                          Alternatively, after clicking “See More Details”, under “Product in this Subscription” at the top, click “Add Product”. Click Add to Subscription or One Time Purchase, and select the product you would like to add.

                          Please note, this update will affect future orders, not current orders that are being processed. If you would like to make an update to your current order, please email us at customercare@rawflora.com.

                           

                          What is the difference between One Time Purchase (OTP) and Subscribe & Save (SS)?

                            When browsing a product page, you have the choice between a one-time purchase (OTP) or opting for subscribe & save (SS). When you purchase a subscription, all SS items in your cart come with a 15% discount, and you’ll receive repeat deliveries for the subscription. These are based on the subscription duration and frequency that you select. You can mix and match OTP and SS products in your cart to suit your needs, and OTP items will not have a 15% discount.

                             

                            Can I have multiple subscriptions?

                              Yes, you certainly can. We understand that different products may be needed at different intervals. This is why our subscription service allows you to set up various delivery schedules, be it every 30, 45, 60, or 90 days. Our aim is to ensure that you get what you need, exactly when you need it, and for the duration you require.

                               

                              Why am I unable to login to my account?

                                We’re sorry to hear about the difficulties you're experiencing with logging into your account. To resolve this issue, please reset your password. If you need more assistance, please email us at customercare@rawflora.com.